Shipping Policy

Shipping Policy

Last updated: 1st January 2026

Thank you for shopping with Eleve Shoes. Please review our shipping policy below for information on how and when your order will be delivered.

Shipping Destinations

Eleve Shoes offers international shipping to most countries worldwide. Shipping availability may vary depending on the destination and local regulations.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing time does not include weekends or public holidays.

Once your order is processed, it will be handed over to our shipping partners for delivery.

Shipping Time

As we operate using an international selling model, estimated delivery times are as follows:

  • International Orders: 7–15 business day

  • Local Orders: 3–5 business days

Delivery times may vary depending on your location, customs clearance, and local postal services.

Shipping Costs

  • Shipping costs are calculated at checkout and displayed before order confirmation.

  • Promotional offers or free shipping ($49+) will be automatically  clearly stated on the website.

Tracking Information

Once your order is shipped, you will receive a tracking number via email. Please allow a few days for tracking information to update in the carrier’s system.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product or shipping price

Delays

While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as customs processing, carrier delays, or unforeseen circumstances.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is accurate at checkout. Eleve Shoes is not responsible for delays or lost packages caused by incorrect or incomplete address details.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Store Name: Eleve Shoes
Email: Customerservice@eleveshoes.com